When Hurricane Maria struck Puerto Rico in 2017, it decimated roads, power and infrastructure. In the small community of Villalba, government workers weren't able to access the people who needed help. But volunteers and staff from Ponce Neighborhood Housing Services were already there.  

"We were the liaison," says Elizabeth Colón Rivera, Ponce's CEO. "We went to the municipality's emergency centers, offering our services and letting them know we had the resources, tools and water to help them."