In the counties surrounding the Way Finders offices in Springfield, Massachusetts, the need for resident support was growing rapidly. With the spread of COVID-19 and the loss of jobs and income, more people needed rental and other assistance. The NeighborWorks network organization responded swiftly, adding new programs and hiring dozens of staff members to meet those escalating needs. How much did they scale up? 

In Aurora, too many households – 1 in 6 – have zero net-worth, says Rick Guzman, CEO of The Neighbor Project (TNP), a NeighborWorks network organization. His nonprofit formed in 2018 to do something about it, with a focus on helping low- to moderate-income individuals build financial health and wealth. Much of this takes place through the newly formed Aurora Financial Empowerment Center. Now in its second year of operation, the center has already served 672 families.